SHOPPING INFORMATION

What are the delivery charges for orders from your Online Shop?

We only charge a small amount of money to deliver your order. There is a free delivery with items over R750. It actually varies on the item weight and distance. When you pay for an item it’s included in your total charge.

How long will delivery take?

For Johannesburg and surrounding areas, 1-3 working days.
All other surrounding areas 1-7 working days.

What exactly happens after ordering?

After your order is placed, we will verify your order on our system and courier your order to your delivery address or depending on what delivery method you’ve chosen.

Do I receive an invoice for my order?

Yes, of course, you will get it when you place your order. It is advisable to keep your invoice on your order incase there is anything wrong with your order.

Do you offer delivery confirmation?

Yes we offer delivery confirmation after we’ve sent you your invoice and your order has been confirmed, courier guy will dispatch your order.

PAYMENT INFORMATION

When does the order payment get taken off my bank account?

As soon as you confirm your payment. Sometimes it takes a while, however, you can check your payment status in your dashboard.

What is wishlist?

A wishlist is a feature on our website that allows our customers on the website to favorite and item if they’re not ready to purchase it yet, Wishlists show a customer’s interest in a product but not their desire to buy it right away.

What should I do if I receive a damaged or wrong product?

ou can easily return or replace your product within the given return policy date. To view more about our returns policy you can visit it here.

Can I change or cancel my order?

Yeah, you can change or cancel your order within 1 hour after the order, We have a live chat for customer support queries.

What is 'package tracking' in my orders?

Package tracking or package logging is the process of localizing shipping containers, mail and parcel post at different points of time during sorting, warehousing, and package delivery to verify their provenance and to predict and aid delivery.