refund & return policy
RETURNS
- Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- Please do not send your purchase back to the manufacturer.
- We will arrange the return of the item free of charge.
- Depending on your location, the time it takes for your exchanged product to reach you may vary.
- Personal items such as underwear and socks are not eligible for return or exchange.
REFUNDS (IF APPLICABLE)
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE)
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund yet, please contact us at online@gabysgear.co.za
EXCHANGES (IF APPLICABLE)
- We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at online@gabysgear.co.za